Privacy Policy

Last Updated: February 2025

Simply Water Co ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when filling out forms, requesting quotes, or contacting us.
Payment Information: Billing details and payment card information when you make a purchase (processed securely through third-party payment processors).
Communications: Records of your correspondence with us, including emails, phone calls, and SMS messages.
Device & Usage Information: IP address, browser type, operating system, pages visited, and other analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Process transactions and send related information
Respond to your inquiries and provide customer support
Send promotional communications (with your consent)
Send SMS notifications and updates (with your consent)
Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, SMS platforms).
Legal Requirements: When required by law or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Opt out of SMS notifications by replying STOP
Request information about how your data is processed

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Terms and Conditions for SMS Notifications

Please carefully review these terms and conditions before opting into text message notifications ("SMS Notifications") from Simply Water Co.

1. Consent to Receive SMS Notifications

By opting into SMS Notifications from Simply Water Co, you are providing your express consent to receive recurring automated marketing and informational messages, including text messages, from us at the phone number provided. Consent is not a condition of purchase, and you may withdraw your consent at any time.

2. Opting Out

You have the right to opt out of receiving SMS Notifications at any time. You can do so by replying to any message with the word "STOP" or by contacting us directly. Upon opting out, you will no longer receive SMS Notifications, except for a confirmation message acknowledging your opt-out request.

3. Frequency of Messages

Message frequency varies. We will make reasonable efforts to limit the frequency of SMS Notifications to a level that is not unduly burdensome. However, you acknowledge that the frequency of messages may vary based on your interactions with us and our promotional schedule.

4. Content of Messages

SMS Notifications may include promotional content, offers, product updates, service reminders, appointment confirmations, and other communications related to Simply Water Co. Message content may vary but will be consistent with the purposes for which you provided consent.

5. Message and Data Rates

You understand and agree that message and data rates may apply to SMS Notifications, depending on your mobile carrier and plan. You are solely responsible for any charges incurred for receiving SMS Notifications.

6. Help

For assistance with SMS Notifications, reply "HELP" to any message or contact us at 615-656-1330.

7. Liability and Indemnification

We make reasonable efforts to ensure the accuracy and timeliness of SMS Notifications, but we are not liable for delays in message delivery or undelivered messages caused by factors beyond our control, including carrier issues or network problems. By opting into SMS Notifications, you agree to release, indemnify, and hold us harmless from any claims, damages, or liabilities arising out of or related to your receipt of SMS Notifications.

8. Changes to Terms

We reserve the right to modify or amend these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to the Simply Water Co website. Your continued participation in SMS Notifications after any such changes constitutes your acceptance of the revised terms.

9. Governing Law

These terms and conditions are governed by the laws of the State of Tennessee. Any disputes arising out of or related to SMS Notifications shall be subject to the exclusive jurisdiction of the state and federal courts located in Tennessee.

10. Contact Information

If you have any questions, concerns, or feedback regarding these terms and conditions, our Privacy Policy, or SMS Notifications, please contact us:

Phone: 615-656-1330
Address: 1113 Murfreesboro Rd, Franklin, TN 37064
Website: Contact Page

By opting into SMS Notifications from Simply Water Co, you acknowledge that you have read, understood, and agree to this Privacy Policy and these Terms and Conditions.

Thank you for choosing Simply Water Co!